Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY…
BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 47 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.
Job Description
About the Role
We’re looking for a motivated Service Delivery Officer to support the administration and delivery of key national programs, including the Scholarships Program for Early Childhood (VIC & SA).
The role is full time -Fixed term until June 2027 with the possibility of extension.
As a Service Delivery Officer, you will play a key role in ensuring smooth, accurate and compliant administration of our education and scholarship programs. Your day will include:
Assessing and processing applications and payments under program guidelines
Responding to email, phone, web and social media enquiries within KPIs
Providing clear, friendly information to clients across Australia
Managing inbound and outbound customer service calls with professionalism
Maintaining accurate electronic filing systems and data integrity
Documenting detailed file notes and ensuring compliance with contractual requirements
Working collaboratively as part of an extended service team
Managing your workload to meet deadlines and performance targets
Upholding child safety principles and organisational values
Why Join BUSY At Work?
Competitive Salary; Circa $70k- $75k (Depending on experience)
Be part of an organisation improving social equity and creating positive change
Support programs that help young people, families and communities
Work with a friendly, supportive team who live our values: Inclusive, Excellence, Resilience, Integrity and Innovation
3 additional paid annual leave days – Christmas closure
Enjoy a hybrid work model, collaborating in the office and working from home
Clear pathways for internal advancement
Dedicated training budget for personal and professional growth
BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport
Enjoy work that genuinely impacts lives
Employee Assistance Program with Sonder Wellbeing App
Desired Skills and Experience
What You’ll Bring
This role is perfect for someone who enjoys structured work, helping clients, and being part of a high‑performing service team. If you’re self‑motivated, organised and love contributing to meaningful programs, you’ll thrive here. You will have:
Strong attention to detail and accuracy
Excellent communication and customer service skills
Ability to manage competing priorities and work to timeframes
A positive, adaptable attitude in a changing environment
High ethical standards and commitment to quality
Confidence using digital systems and maintaining accurate records
A proactive, team‑focused mindset and enthusiasm for continuous improvement
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities. Candidates with lived experience in the justice system are encouraged to apply.
