Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About The BUSY Group…
The BUSY Group is a not-for-profit organisation which presents 47 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.
Job Description
About the Role…
Support apprentices. Build client relationships. Keep our systems running smoothly.
Step into a role where your organisation, communication and people skills genuinely make a difference. As our Apprenticeship Support Services Account Coordinator, you’ll be the friendly, reliable go‑to for clients, apprentices and internal teams — helping keep the Australian Apprenticeship Support Services (AASS) program running seamlessly. The roles includes:
Responding to AASS enquiries with professionalism, clarity and a customer‑first mindset
Maintaining accurate records across electronic and hard‑copy systems to ensure data integrity
Coordinating large corporate accounts and supporting ongoing relationship management
Partnering with BUSY At Work Field Officers to drive product uptake and deliver exceptional service
Providing day‑to‑day admin support to keep operations running smoothly
This role is full time, fixed term to 30/06/2028 with a possibility of extension. Enjoy a hybrid work model, collaborating in the office at Southport and working from home
Why You'll Love This Role
A role with purpose — supporting apprentices and employers across Australia
A collaborative team that values communication, initiative and reliability
The chance to build strong relationships with key corporate clients
A mix of admin, coordination and client engagement — no two days look the same
4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
Enjoy a hybrid model, collaborating in the office and working from home
Clear pathways for internal advancement
Dedicated training budget for personal and professional growth
BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport
Community Giving day
Enjoy work that genuinely impacts lives
Employee Assistance Program with Sonder Wellbeing App
Desired Skills and Experience
A bit about your experience…
Strong proficiency in Microsoft Excel, with the ability to create detailed spreadsheets.
Proven experience in maintaining and developing productive client relationships.
At least 2 years of experience in Account Coordination/Administration, enhancing customer relationships.
Preferably 2+ years of experience in an Australian Apprenticeship Centre, handling apprenticeship paperwork and advice.
Experience in project coordination, liaising with teams, and meeting client deadlines.
Ability to obtain a Blue Card and National Police Check
Next steps...
Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
