The BUSY School is part of The BUSY Group, a not-for-profit organisation presenting over 47 years as a community partner providing employment services, vocational education and training, apprenticeships, mentoring, Inclusive Employment Support, and allied health services.
The BUSY School is an independent Special Assistance School with 10 campuses across Queensland and New Zealand, providing an alternative program for Year 11 and 12 students who are disengaged or at risk of disengaging from education. Our program has expanded to include The BUSY School Online (TBSO), a platform offered by TBS that provides an alternative, flexible, high-support online education pathway for young people in Years 11 and 12 who have disengaged from mainstream schooling. Students re-engage with education through a blended online model while working toward senior certification and employment pathways.
Job Description
About the Role
At The BUSY School Online (TBSO), we provide an alternative, flexible, high‑support online learning pathway for young people in Years 11 and 12 who have disengaged from mainstream schooling. Our students reconnect with learning through a blended online model — and your role is central to making that possible.
We’re looking for a patient, youth‑friendly Digital Engagement Support Officer who can guide students through their first steps online, troubleshoot common tech issues, and help them stay connected and confident in their learning.
Why You’ll Love This Role
Make a meaningful difference for young people who need a second chance
Blend student support with hands‑on digital problem‑solving
Join a supportive, values‑driven team committed to inclusion, innovation and resilience
Be part of a growing online school shaping the future of flexible education
BUSY Benefits
NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
12.5% superannuation
14 weeks paid parental leave
13 weeks long service leave with access at 7 years
Clear pathways for internal advancement
Dedicated training budget for personal and professional growth
BUSY Benefits program - retail discounts and access to Fitness Passport
Enjoy work that genuinely impacts lives
Paid Community Giving day
Employee Assistance Program with Sonder Wellbeing App
Desired Skills and Experience
About You
Essential:
Experience supporting young people (education, youth work, student support, etc.)
Strong practical digital capability with Windows devices, Teams and web apps
Ability to explain tech in simple, youth‑appropriate language
Organised, proactive approach to tracking onboarding and follow‑ups
Good judgement around privacy, boundaries and escalation
Confidence working with IT service providers and logging accurate tickets
Current Blue Card (or ability to obtain)
Desirable:
Experience in online learning environments or LMS platforms
Understanding of trauma‑informed practice
Basic awareness of device management concepts
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
