Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY Ability...
BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 47 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, Southern WA, North QLD, South East QLD including Gold Coast and Brisbane.
The BUSY Group is an Equal Employment Opportunity organization and is committed to achieving a diverse workforce. We strongly believe in an inclusive workforce and encourage applications from people with disabilities, veterans, First Nations People and people from culturally diverse backgrounds.
Job Description
About the Role
As a Workforce Retention Consultant, you’ll play a vital role in changing lives by helping people not just find work but thrive in it. Once clients step into their new roles, you’ll be the steady support they can rely on—ensuring they have the adjustments, encouragement, and guidance they need to succeed long term.
You’ll act as the trusted link between employees and employers, fostering strong, positive working relationships. Through practical support, education, and open communication, you’ll help both parties build the confidence and capability to work together effectively.
As clients grow in their roles, you’ll walk beside them—supporting their career development, uncovering future goals, identifying training opportunities, and helping them map out meaningful pathways for advancement.
Your impact will be seen in the stability of job placements, the progress clients make in their careers, and the successful achievement of key milestones. This is a role for someone who genuinely cares about people and finds purpose in helping others build brighter, more secure futures.
This role is full time, fixed term until October, 2030, based in our Mackay office.
BUSY Benefits…
Competitive salary: Circa $73k + super + NFP salary sacrifice
NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
Clear pathways for internal advancement
Dedicated training budget for personal and professional growth
BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport
Enjoy work that genuinely impacts lives
Employee Assistance Program
Desired Skills and Experience
About you
What You’ll Bring
Resilience, patience, and genuine empathy when supporting people from all walks of life
Confident communication skills and strong attention to detail
The ability to build meaningful rapport and create trust with diverse clients
Creative problemsolving and the flexibility to tailor support to individual needs
A positive, solutionsfocused mindset that inspires motivation and drives great outcomes
What You’ll Need
Frontline case management staff without lived disability experience or less than three years’ industry experience must hold, or be working towards, a relevant qualification
Qualifications may include (but aren’t limited to): Certificate IV or higher in Community Services, Employment Services, Disability Support, Career Development, or similar
A valid Blue Card or statebased equivalent (e.g., Working With Children Check)
A current National Police Check
An open driver’s licence
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
