Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY Ability
BUSY Ability is part of The BUSY Group, a respected not‑for‑profit with more than 47 years of experience empowering people to thrive through employment. We support people with disability and those with lived experience of the justice system to build confidence, develop skills, and step into meaningful, sustainable work.
Our teams are active across Victoria, QLD, Southern WA, and NSW.
Job Description
About the Role
We’re looking for a proactive and detail‑driven Claims Officer to play a key role in supporting the BUSY Ability Inclusive Employment Australia program. If you thrive in a fast‑paced environment, enjoy working with people, and take pride in getting things right the first time, this is a role where your work genuinely makes a difference.
What you’ll be doing...
As our Claims Officer, you’ll be the central point of coordination for all program claims — ensuring every eligible claim is maximised, compliant, and supported by accurate documentary evidence. You’ll manage the full claims lifecycle, from tracking and evidence collection through to timely lodgement.
Your day will involve...
Managing and monitoring all claim types, including Outcome claims, Ongoing Support claims, Progress Payments, Payslip Verified, Auto and system‑derived claims
Working closely with Employment Support Consultants, Diversity Recruitment Specialists and Workforce Retention Consultants
Liaising with jobseekers and employers when required to gather supporting documentation
Ensuring all claims meet contractual guidelines and compliance requirements
Keeping processes running smoothly through strong organisation, communication and attention to detail
Why you’ll love this role...
You’ll be part of a supportive team committed to improving employment outcomes for people with disability
Your work directly contributes to positive, real‑world impact
You’ll develop specialist knowledge in claims, compliance and employment services
Every day brings variety, problem‑solving and meaningful collaboration
This is a full‑time, fixed‑term role until June 2030, based in our Northlakes office (flexible location - ideally North Brisbane). Hours are 8:30am–5pm, Monday to Friday.
At least 2 years’ experience in Employment programs with experience in claims, interpreting guidelines and ensuring compliance with funding guidelines
Highly developed IT hardware and software skills in particular extensive experience with Microsoft Office suite of products, Job Ready and WFA Online
Strong communication, organisational and interpersonal competencies
An understanding of and experience in applying the concepts of quality management and risk management with a commitment to customer service and an achievement orientation
A driver’s licence and a willingness to travel when required
Current Working with Children Check/Blue Card and National CrimCheck
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
We’re proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workforce. We strongly encourage applications from people with disability, First Nations people, veterans and people from culturally diverse backgrounds.
