Australian Defence Force - Joint Transition Authority
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY…
BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 47 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.
Job Description
A bit about the role…
Play a pivotal role in supporting Australian Defence Force personnel as they navigate one of the most important transitions of their lives — moving from military service into meaningful civilian pathways. As a Transition Support Officer, you’ll walk alongside eligible ADF Members from the moment they signal their intention to transition, right through to their full integration into civilian life.In this role, you will be working for The BUSY Group, situated in Joint Transition Authority Transition Centres, working alongside Australian Public Servants and Military Personnel as one team.Your work will be hands‑on, person‑centred, and deeply rewarding and involves:
Providing tailored transition planning that reflects each member’s goals, strengths, and circumstances
Guiding individuals through career exploration, training options, and upskilling opportunities
Connecting members with the right services across employment, education, health, and community sectors
Researching and identifying high‑quality support providers using local and national networks
Monitoring progress and ensuring every member feels supported, informed, and empowered throughout their journey
You’ll be part of a dedicated team making a genuine impact every day. This is a chance to use your coaching, advisory, or case‑management skills in a role with real purpose — helping ADF Members build confidence, clarity, and a strong foundation for their next chapter.
This Transition Support Coach position is Permanent Full Time and based in our Newcastle office.
Employee Benefits:
Competitive salary: Circa $86K + super
Extra Leave: 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
Employee Benefits: Paid parental leave and retail discounts
Professional Growth: Clear pathways for internal advancement and dedicated training budget for personal and professional growth
Purpose - Enjoy work that genuinely impacts lives
Desired Skills and Experience
About you…
Role Requirements - highly preferred having one of the following;
Proven experience in case management or career advisory, ideally with exposure to supporting Defence personnel
Strong interpersonal strengths — building rapport, active listening, effective interviewing, and the ability to craft clear, tailored Career Plans
Confident with ICT systems, including advanced use of Microsoft Office applications
Ability to interpret and apply guidelines, procedures, and administrative processes with accuracy
Comfortable presenting to groups or speaking in public, or willing to grow these skills
Mandatory Program Requirements
Must have the following:
Minimum 5 years’ experience in the employment services industry, community services sector or similar;
or
Minimum 4 years full-time ADF service in the preceding 5 years.
Must be an Australian Citizen with the ability to obtain a Baseline Security Clearance
Open drivers license
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
