Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About The BUSY Group…
The BUSY Group is a not-for-profit organisation which presents 47 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, specialist schools and allied health services.
Job Description
About the Role…
Are you detail‑driven, organised, and passionate about delivering exceptional service? This is your chance to join a supportive organisation where your accuracy, professionalism, and commitment truly matter. We’re looking for a Service Delivery Officer who thrives in a fast‑paced environment and enjoys being part of a team that helps shape positive outcomes for apprentices, trainees, and the wider community.
What You’ll Be Doing
In this role, you’ll play a key part in ensuring the smooth and compliant processing of apprenticeship and traineeship documentation. Your day will be varied and meaningful, including:
Organising the accurate lodgement and assessment of training contracts, incentive claims, and loan payments in line with state and federal government requirements and performance targets.
Conducting quality checks on training contracts, government forms, and related documentation to ensure all information is correct before processing.
Handling inbound and outbound customer service calls with professionalism, ensuring clear communication and thorough documentation of file notes.
Sorting, logging, and recording incoming and outgoing mail within required timeframes.
Maintaining organised electronic and hard‑copy filing systems to support efficient access, data integrity, and secure file management.
Working collaboratively as part of a dedicated service team, contributing to a positive and values‑driven workplace culture.
Managing your own workload effectively to meet deadlines and achieve KPIs set by the General Manager – Apprenticeships.
Upholding child safety principles and organisational policies to ensure the wellbeing of children and young people.
Supporting the organisation with additional tasks as required to help drive overall success.
This role is full time fixed term until 30 June 2026. This role is on a hybrid model working from home 2 days a week and working in office 3 days a week.
BUSY Benefits…
Competitive salary: Circa $60k + super
4 additional paid annual leave days - 3 Christmas closure days and an Annual My BUSY Day Off
Paid Parental Leave, Retail Discounts, Access to Fitness Passport
Training and Professional development commitment
Career progression and internal transfer opportunities
Flexible and Hybrid work arrangements
Employee Assistance Program
Desired Skills and Experience
A bit about your experience…
Demonstrated customer service experience
Digitally savvy – intermediate computer skills
Previous administration experience
Ability to work under pressure and meet KPI’s
Ability to resolve complex client situations with resilience and maturity
Ability to obtain a Blue Card and National Police Check with no outcomes
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities. Candidates with lived experience in the justice system are encouraged to apply.
