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Service Delivery Specialist

06/01/2026
05/02/2026
Full Time - Fixed Term
Southport
Australian Apprenticeship Support Service

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 45 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Job Description

A bit about the role...

To work within a team to ensure that the administrative and processing activities required in meeting the contractual obligations of BUSY At Work’s Australian Apprenticeship Support Services (AASS) are carried out in an accurate and timely basis. The roles primary focus will be the claiming of the divisions Fee For Service, ensuring all services have been delivered in line with operating guidelines and the appropriate fees are claimed and received.  The successful applicant will be working across multiple systems and databases, in a constantly evolving high volume environment.

This role is full time fixed term until 30 June 2026.

BUSY benefits…

  • Competitive Salary: Circa $64k + super
  • Training and Professional development commitment
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • Tools of the trade to support your individual role
  • Flexible and hybrid work options

Desired Skills and Experience

A bit about your experience…

  • Demonstrated experience and competence in the relevant system and program functionality.
  • Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations.
  • Highly detailed oriented, ensuring accurate inputting of information.
  • Strong organisational skills and time management skills.
  • Excellent communication skills and an approachable demeanor.
  • Positive approach to a continually changing work environment.
  • Strong client focus and desire to be a part of a service organisation.
  • Ability to operate in a highly ethical manner in accordance with Australian and State Government
  • contractual requirements, client expectations of high standards and BUSY’s high quality and performance oriented culture.

Next steps...

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.  The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities

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